Terms & Conditions

REFUNDS AND CREDITS

All refund requests must be submitted in writing to admin@surpriseschoolofguitar.com. Initial lesson fee is non refundable. Refunds or credits will be issued upon written notice of withdrawal, based upon the following terms:

For withdrawals before the first class, a processing fee of 30% of the total tuition will be deducted.
For withdrawals after the first class, there will be no refund. However, SSG will issue a 100% credit of tuition for classes that are remaining after the date of written notice.
Credit is not issued for classes that were not attended.
All Instrument Rental fees are non-refundable.
All SSG credit is transferable to other parties.
Credit is valid 365 days after the original date of processing.
Credit cannot be redeemed for cash.

COURSE CANCELLATION

The Surprise School of Guitar reserves the right to cancel any class due to insufficient enrollment. If a class is cancelled, a prorated refund for the remaining sessions will be issued. Installment fees (if any) will also be refunded to students not also enrolled in other lessons or classes.

In the event a course is cancelled, students will be notified and given the opportunity to transfer to another class. In some cases SSG may shorten an hour-long group class to 45 minutes if the class does not meet the minimum enrollment. When the class length is reduced, tuition would remain the same, as the class would be semi-private and students would benefit from more individualized instruction.

INSTRUCTIONAL FORMAT

SSG reserves the right to change the format for instruction to online classes as any health or public safety emergency dictates. No refunds or credits will be given for withdrawals from a class whose format has been changed.

MAKE-UP LESSONS

Instructor Absences:

All lessons that are canceled by the Instructor will be made up. Students also have the option of working with a substitute instructor. Payments MUST be made for all missed lessons. No refunds are issued for Instructor Absences.

Student Absences:

As a courtesy to the instructor, we require 24 hours advance notice for excused absences. The instructor and Registrar Team should be contacted to ensure that all appropriate parties are notified. THREE (3) excused absences are permitted for the entire Academic Year. The instructor and student will coordinate a day and time for excused absences to be made up. Instructors will do their best to accommodate make-up lessons for any more than three excused absences, but BMS cannot guarantee instructor availability. In this event, students can request a substitute instructor.

If less than 24 hours advance notice is given before an absence, the student will be considered unexcused, and the lesson will be forfeit. In cases of last minute emergencies or illnesses, a make-up can be given at the instructor's discretion.

No refunds are issued for Student Absences, either excused or unexcused.

SSG SCHOOL POLICY

The Surprise School of Guitar reserves the right to discontinue the enrollment of any student who:

misses THREE (3) consecutive lessons without notifying the instructor, or the Registrar Team,
has a pattern of absences,
is consistently tardy,
is disrespectful of other SSG students and/or SSG Faculty and Staff.

PERSONAL PROPERTY/ LOST & FOUND

SSG is not responsible for personal property lost, or damaged, on our premises. A Lost & Found collection area is maintained, so if a student believes that property has been lost on school premises, they should contact the Registrar Team. Items remaining in the Lost & Found for more than one month will be discarded.

PHOTOGRAPH & VIDEO RELEASE FORM

I hereby grant permission to the rights of the student’s image, likeness and sound of my voice and any musical performance as recorded on audio or video tape without payment or any other consideration to the Surprise School of Guitar. I understand that the image may be edited, copied, exhibited, published or distributed, and I waive the right to inspect or approve the finished product wherein any likeness appears. Additionally, I waive any right to royalties or other compensation arising or related to the use of the image or recording. Photographic, audio or video recordings may be used for the following purposes:

Marketing or promotional materials, and SSG website
Conference presentations, educational presentations or courses
Informational presentations
On-line educational courses and educational videos

By signing this release, I understand this permission signifies that photographic or video recordings may be electronically displayed via the Internet or in the public educational setting. There is no time limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed.

ACKNOWLEDGMENT: In signing this Agreement, I acknowledge and represent that I have fully reviewed it and understand what it means, and that I sign this document as my free act and deed. No oral representations, statements, or inducements, apart from the foregoing written statement, have been made. I further agree that this Agreement shall be construed in accordance with the laws of the State of New York. If any of its terms or provisions shall be held illegal, unenforceable, or in conflict with any law, the validity of the remaining portions shall not be affected thereby to the fullest extent permitted by law. I further state that I agree that I and my respective estates, heirs, administrators, personal representatives, and assigns shall be bound by the same.

ADMINISTRATIVE FEES

There will be a $35 charge for any check returned by the bank. All major credit cards and checks are accepted. The school reserves the right to dismiss any students who do not comply with its payment policies. A student, who fails to pay the tuition on the posted due date, WILL BE DENIED ACCESS to his/her class. This WILL be counted as a missed lesson and IS NOT applicable to the make-up policy.